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Bike shuttle cancellation policy
We have a 48 hour cancellation policy (72 hours for large groups). Our cancellation policy applies in every situation and there will be no exceptions.
If you do cancel last minute, we will do our best to fill your seats and, if we are successful, you will not be charged.
We will make the decision on whether to cancel a shuttle due to extreme rain or snow. We will still operate on windy or light rain days.
In the case of the Whole Enchilada, we will go up as high as possible on the day you have scheduled your ride. If you only want to ride the “whole” thing and the weather looks like it may affect the upper sections of the trail, you will need to cancel before the 48 hours or we will still count on you being on the shuttle.
Paddle and Hike Shuttle cancellation policy
Cancellations made seven days prior to your trip will be refunded in full. Cancellations less than seven days and up to three days before, will be refunded 50% of total cost of trip. The total trip cost will be forfeited for any cancellations less than 72 hours before the trip.